Hotel General Manager Books

In 2021, while working on my Ph.D. in Industrial/Organizational Psychology, I conducted research to understand The Moderating Effect of Self-Esteem on Servant Leadership and Job Outcomes in the Hospitality Industry. 

My dissertation PDF is listed above, however the summary of the results of the research are detailed below. Significant correlations exist between servant leadership and job satisfaction, self-esteem and job satisfaction, and self-esteem and turnover intention. In addition, moderated multiple regression analyses indicated that self-esteem significantly moderates the relationship between servant leadership and job satisfaction and significantly moderates the relationship between servant leadership and turnover intention.  

This research provided greater insight and understanding into the importance of servant leadership in the hospitality industry, as well as the powerful impact that the self-esteem of an employee has on their job satisfaction and turnover intention. Leaders in hospitality can use this learning to further build a servant leadership culture within their organizations. Because servant leadership focuses on others’ growth and well-being, this new link to employee self-esteem is a natural fit for the evolution of servant leadership training within organizations. As we work to build more servant leaders in the hospitality industry, it is imperative that we train those leaders on the importance of also building employee self-esteem. This effort can have a multiplying effect by creating positive outcomes for not just those employees but also the guests they serve and the communities they live in.

My research on servant leadership has led me to the understanding that great leaders always put the needs of others first. As part of that mission to serve, these leaders constantly learn and grow, looking for new ways to serve their teams. Through this process, they are able to drive greater results than leaders who are simply focused on power and control.